Refund policy

🐎 3toRide｜Refund & Return Policy

Thoughtful, transparent, and crafted with care.

Made to Order

Every 3toRide piece is created specifically for you the moment your order is placed. Because we produce on demand — rather than keeping inventory — we do not accept returns for change of mind, incorrect size choice, or personal preference.

This approach helps us reduce waste, avoid overproduction, and keep our designs accessible.

Thank you for supporting slow, intentional design.

 

If Your Order Arrives Damaged or Incorrect

We want you to love your piece. If your item arrives:

• damaged
• misprinted
• flawed
• or different from what you ordered

we will replace it at no cost.

Please contact us within 7 days of delivery with:

• your order number
• a brief description of the issue
• clear photos of the item and packaging

We’ll take care of everything from there.

 

Lost or Missing Packages

If your package appears lost in transit or tracking has not updated for several days, please reach out. We will work with our production and shipping partners to investigate and arrange a replacement when appropriate.

Your peace of mind matters to us.

 

Cancellations

Because production begins shortly after your order is placed, cancellations are only possible within the first 2 hours. After that, we cannot guarantee changes or cancellations.

 

Returns for Change of Mind

As each item is made to order, we do not accept returns or exchanges for:

• change of mind
• ordering the wrong size
• preferring a different design
• buyer’s remorse

We encourage you to review product details carefully before purchasing. If you need help choosing a size or design, we’re always here to assist.

 

Color & Display Variations

Please note that colors may vary slightly due to screen settings and lighting. These small variations are not considered defects.

 

Our Promise

We are a small, design‑driven brand built by a genuine horse lover. We care deeply about quality, transparency, and your experience. If something isn’t right, we will always do our best to make it right.

Thank you for choosing pieces that are made with intention — not pulled from a warehouse shelf.

 

 

3 to Ride reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding return policy or any of our other policies, please contact our Customer Service Representatives.

For further information, you can contact us by email.